Privacy Policy

Last updated: March 2026

Safehaus ("we", "us", "our") respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What information we collect

We may collect personal information from landlords, property managers and real estate agencies, tenants (for access coordination only), and people who contact us or use our website.

This may include names, contact details, property addresses, booking details, access instructions, and photos taken during visual inspections.

We do not collect sensitive information unless required and permitted by law.

2. How we collect information

We collect information through booking forms and enquiries, communication with landlords, tenants or property managers, visual inspections, and our website, analytics and cookies.

3. Why we collect information

We use personal information to provide our assessment services, coordinate property access, issue reports, process payments, respond to enquiries, and comply with legal obligations.

We do not use personal information for unrelated marketing.

4. Disclosure of information

We may share information with landlords, property managers and real estate agencies, and third-party service providers used to deliver our services (e.g. SafetyCulture, Acuity Scheduling, Stripe, Squarespace, Google Analytics).

We do not sell or trade personal information.

5. Photos and reports

Photos taken during assessments focus on building features and appliances. We avoid capturing personal items where possible. Tenant-identifying information is not included in reports unless necessary.

Reports are prepared for the sole use of the person or entity who booked the assessment. We do not share property-specific information with any third party unless you specifically request us to do so.

6. Storage and security

We store information securely using reputable cloud providers. Access is restricted to Safehaus staff.

7. Data retention

We retain personal information and report data for seven years to support our professional obligations and insurance requirements. After this period, data is securely deleted. You may request earlier deletion by contacting us, subject to our legal and insurance obligations.

8. Access and correction

You may request access to, or correction of, your personal information at any time by contacting us at hello@safehaus.com.au or 0438 553 014. We will respond within 30 days.

9. Website analytics and cookies

Our website uses cookies and analytics tools to improve your experience and analyse site traffic. You may disable cookies in your browser settings.

10. Overseas disclosure

Some service providers may store data overseas. We take reasonable steps to ensure compliance with Australian privacy requirements.

11. Changes to this policy

We may update this policy from time to time. The current version will always be available at safehaus.com.au/privacy-policy.

12. Contact

For privacy-related enquiries, contact hello@safehaus.com.au.