Safehaus Terms of Service

Last updated: 8 September 2026

Jump to: Part A — Compliance assessments (1–16)  ·  Part B — Property works (17–40)  ·  Part C — General terms (41–56)

These Terms of Service (“Terms”) govern all services provided by MK Creative Enterprises Pty Ltd (ABN 47 162 760 572) trading as Safehaus (“Safehaus”, “we”, “us”, “our”) to landlords and rental providers, property buyers, property managers and real estate agencies, owners corporations, homeowners and occupiers, and their authorised representatives (“you”, “the client”).

Safehaus provides two service lines under these Terms:

• Part A — Compliance Assessment Services (sections 1–16): assessment and reporting on Victorian residential rental properties.
• Part B — Property Works (sections 17–40): rectification, installation and maintenance work, including rental minimum-standards rectification, home security hardware, and bird and possum deterrent installation.

Part C — General Terms (sections 41–56) applies to all Safehaus services under both Parts.

By booking any Safehaus service, you agree to be bound by these Terms.

Part A — Compliance Assessment Services

1. Our compliance assessment services

Safehaus provides compliance assessments of Victorian residential rental properties against the minimum standards in force under the Residential Tenancies Act 1997 (Vic) and the Residential Tenancies Regulations 2021 (Vic) as at the date of inspection, and against the energy efficiency standards commencing from 2027.

We currently offer an Essentials Check and a Rental Readiness Report, and a portfolio rate where multiple properties are booked together. The services we offer, what each covers, and current pricing are published on our website and confirmed to you in writing at booking. The service and price confirmed at booking govern that engagement.

Assessments are carried out by on-site inspection of visible and accessible areas. Findings are photo-documented and delivered as a written PDF report by email to the address provided at booking.

The Essentials Check covers the current minimum standards. The Rental Readiness Report covers the current minimum standards and includes a dated readiness plan for the standards commencing in 2027 and 2030, with indicative costs.

Each report includes a short phone debrief following delivery.

Included safety items. Both services include fitting blind-cord safety restraints, and testing smoke alarms and replacing accessible replaceable batteries where required and suitable, at no additional charge. Smoke alarm testing is described in section 3.

We do not install, relocate, repair, service or certify hardwired or mains-powered smoke alarms, which is licensed electrical work under section 36.

2. Our interest in the outcome — please read

Safehaus both assesses properties and carries out rectification work. We want you to understand that before you book.

Where our report identifies work that falls within our own scope under Part B, we will tell you so and give you our price for it. That price is our published fixed price or a written quote, on the same terms available to any client.

You are under no obligation to use Safehaus for any work identified in a report. The report is yours. You are free to take it to any other provider, obtain competing quotes, or do nothing at all, and the report is written so that it is usable by anyone.

We do not accept commissions, referral fees, rebates or any other payment from third-party trades, suppliers or contractors in return for recommending them, in connection with our reports, or in connection with any provider we refer you to under section 36.

Trade pricing on goods we supply. Where we supply goods as part of a quoted job, we buy those goods at trade prices and supply them to you at the price shown in your quote. Ordinary trade pricing, volume discounts and manufacturer rebates on goods we purchase and supply to you are not referral fees, and are already reflected in the price we quote. This is different from a commission — a payment for sending you elsewhere — which we do not accept.

Where you ask us to coordinate a third-party provider on your behalf, we may charge you a coordination fee for our own time. That fee is quoted to you in writing before you agree to it, is paid by you to Safehaus, and is not affected by which provider you choose or what they charge. Section 36 sets out what the fee covers.

Where we mention product types or indicative solutions in a report, these are general guidance only. We do not endorse specific suppliers and receive no benefit from any purchasing decision you make.

Our findings are not conditional on you buying anything from us. If a property meets a standard, we record that it does. If an item is outside our scope, we say so and identify what kind of provider is required.

3. What our assessments are

Assessments are visual, non-invasive inspections of accessible areas, at a single point in time.

Our assessments do not include:

• moving furniture, appliances or stored items
• entering roof cavities, subfloor spaces or confined spaces
• dismantling any fixture, fitting or appliance
• testing requiring a licensed trade (electrical, gas or plumbing testing)
• assessment of concealed defects, latent conditions or matters not visible at the time of inspection

Ceiling insulation is checked from the manhole or access hatch, using an inspection camera where the hatch does not allow a clear view. The purpose of this check is limited to recording whether insulation appears to be present or absent in the area visible from that access point.

We do not enter roof spaces and do not disturb existing insulation. We do not assess or record the insulation’s type, material, R-value, thickness, age, condition, installation quality, coverage across the whole ceiling area, or whether it meets any current or future standard.

Insulation is frequently uneven, partial, compressed or missing over particular rooms. A check from a single access point cannot establish that insulation is present or absent throughout the property. Where the roof space is divided, obstructed, unlit or otherwise not visible from the access point, or where no safe hatch access exists, this is recorded as not inspected.

Where the presence, extent, R-value or compliance of ceiling insulation matters — including for the ceiling insulation standard commencing 1 March 2027 — that assessment must be obtained from an appropriately qualified insulation assessor or installer.

Smoke alarms are tested during the visit, either by the alarm’s test button or using an aerosol smoke-simulant test where the alarm and its location are suitable. Where an alarm takes a replaceable battery and is safely accessible, the battery is replaced.

This is a functional check of whether the alarm sounds on the day of the visit. It is not an annual smoke alarm safety check, an electrical inspection, a check of the alarm’s placement or coverage against the Building Code, or certification of a hardwired system. We do not issue a smoke alarm compliance certificate.

Alarms that are inaccessible without a ladder beyond safe working height, in ceilings above stairwells or voids, sealed, painted over, or of a type we cannot safely test are recorded as not tested.

4. What our reports are not

Safehaus reports are not:

• building inspections or structural reports
• pest inspections
• electrical, gas or plumbing certificates
• annual smoke alarm safety checks
• pool or spa barrier compliance certificates
• formal compliance certificates of any kind
• legal advice
• a guarantee that a property will pass inspection by Consumer Affairs Victoria, VCAT, or any other authority

Where a report identifies that licensed trade verification is required, obtaining that verification is your responsibility.

Any cost figures in a report are indicative estimates provided as ranges, not fixed quotes, unless expressly stated otherwise.

Compliance with Victorian rental legislation remains the legal responsibility of the rental provider at all times.

5. Reports and your record-keeping obligations

A Safehaus report, together with the photographs supplied with it, is intended to form part of the records a rental provider may keep to demonstrate the condition of a property. It is not a complete record set and we do not represent that it is.

In particular, a Safehaus report does not include, and cannot substitute for, gas safety check records, electrical safety check records, smoke alarm safety check records, or any certificate or record that must be issued by a licensed or otherwise authorised provider. Obtaining and retaining those records is your responsibility.

You are responsible for determining what records you are required to keep, for how long, and in what form.

6. Access and authority

Where you engage us to attend a property, you confirm that you:

• have authority to permit access to the property
• have issued any notice of entry or other notification required under the Residential Tenancies Act 1997 (Vic) or other applicable law
• are authorised to provide us with any renter or occupant details supplied to us
• have obtained or given any consent or notice required for us to attend, inspect, photograph and carry out the agreed work

We rely on those confirmations. We do not independently verify whether a notice of entry has been validly issued, and we are not responsible for any failure by you to obtain authority, give notice, or obtain any required consent.

If a renter or occupant asks us not to proceed on the day, we will not proceed, and will refer the matter back to you. Section 11 applies.

7. Bookings made by agents and property managers

Where a real estate agency, property manager or other representative books a service on behalf of an owner, the agency or representative warrants that it is authorised to do so and to bind the owner to these Terms.

Unless we agree otherwise in writing, the party that places the booking is responsible for payment. Where a work order names the owner as the paying party, we may invoice the owner directly, and the agency remains responsible for providing correct billing details and for the access warranties in section 6.

Reports and completion records are issued to the party named at booking. Section 13 governs who may rely on a report.

8. Your other responsibilities

You agree to provide safe and lawful access at the scheduled time, inform us of known hazards before inspection, provide accurate property details at booking, secure pets during the visit, and review your report promptly on delivery.

9. Scheduling

Bookings are made through our online booking system, by phone or by email. Inspections are scheduled in agreed windows. We make reasonable efforts to accommodate preferred times but cannot guarantee specific slots.

10. Report delivery, corrections and debrief

Reports are generally delivered by email as PDF documents within 3 business days of inspection, and in any event as soon as reasonably practicable. Where a delay occurs, we will notify you.

Corrections. If you identify a factual error in your report — a wrong address, a mislabelled room or item, a photograph attributed to the wrong item, or a finding that does not match what was observed on the day — tell us. We will assess it and, where the error is ours, reissue a corrected report at no charge. This does not limit your rights under section 48.

Your debrief call is scheduled after report delivery. Debriefs not taken within 30 days of delivery are forfeited; the report remains yours.

11. Cancellation and access failure

You may cancel or reschedule free of charge with at least 48 hours’ notice.

Cancellation or rescheduling with less than 48 hours’ notice, or failure to provide access at the scheduled time — including tenant refusal, locked access, absence of a valid notice of entry, or unsafe conditions — incurs a $99 access-failure fee. This fee reflects our reasonable cost of holding the reserved appointment, the travel undertaken, and the loss of the booking slot. It is not a penalty, and we charge it only where we have attended or held the slot.

Where Safehaus must cancel or reschedule, you will be offered the next available appointment or a full refund of any amount paid.

12. Payment

Card details are securely held at booking. No payment is taken upfront. Your card is charged the assessment fee on report delivery. Invoiced clients, where agreed in writing, are due within 7 days of the invoice date.

13. Confidentiality and third-party use

We treat your property information, report findings and personal details as confidential, and do not disclose report contents except with your consent, to our professional advisers, or where required by law. Any contractor or provider we engage to carry out work for you is required to keep that information confidential on the same basis, and to use it only for the purpose of carrying out the work.

Reports are prepared for the client named at booking. No third party may rely on a Safehaus report. Third parties who receive a report — including purchasers, agents, insurers and owners corporations — rely on it at their own risk, and we owe no duty of care to them except as required by law. This limitation is also stated on the face of each report.

14. Intellectual property

All reports, templates, checklists and methodologies remain the intellectual property of Safehaus. On full payment you receive a licence to use your report for your own property compliance, legal, insurance, sale and management purposes, including sharing it with your property manager, agent, adviser, insurer or purchaser. Sharing a report does not give the recipient any right to rely on it — section 13 applies.

You may not reproduce, resell, or use Safehaus reports or materials to provide services to third parties without our written consent.

15. Liability — compliance services

Section 48 (Australian Consumer Law) applies and prevails over this section.

Subject to section 48, and to the maximum extent permitted by law:

• our total aggregate liability for all claims arising from an assessment is limited to the fee paid for that assessment
• we are not liable for indirect or consequential loss, including loss of rent, loss of opportunity, or loss arising from decisions made by third parties
• we are not liable for conditions that were concealed, inaccessible or not reasonably visible at the time of inspection, or for changes in condition after inspection
• you must notify us of any claim arising from an assessment within 12 months of the date your report was delivered to you

Nothing in this section limits any right or remedy you have under section 48 or under any law that cannot lawfully be excluded, including any time limit that applies to such a right.

16. Acknowledgment — compliance services

By booking a compliance assessment you acknowledge that: assessments are visual, non-invasive and limited to accessible areas; reports are not certificates, trades work or legal advice; compliance remains your legal responsibility; a report forms part of, not the whole of, your records; reports reflect the property only as at the date of inspection; licensed trade verification where identified is your responsibility; the access warranties in section 6 apply; and you have read section 2.

Part B — Property Works

17. Scope

Part B covers all Safehaus rectification, installation and maintenance work, including:

Rental minimum-standards rectification — draughtproofing, door and window sealing, window latches, locks and winders, blind-cord safety, window coverings, and related practical items.

Home security — door, window, gate and garage hardware; supply and installation of security screen doors, window screens and grilles; fence extensions and anti-climb deterrents; meter box locks; mail and parcel boxes; supply and installation of steel tool sheds; supply of safes, lockboxes and key safes; vehicle theft deterrents; and supply of camera products.

Bird and possum deterrent installation — supply and installation of physical deterrents on residential and strata property.

Safehaus does not undertake works exceeding $10,000 under a single contract.

Safehaus does not manufacture any product. All products we supply are manufactured by third parties. The manufacturer or supplier of any product supplied is identified on your invoice or, where it is not, will be provided to you on request.

18. Who carries out the work

Work under Part B is carried out either by Safehaus personally, by a contractor engaged by Safehaus, or by a provider you engage directly. Which applies is set out below and confirmed in your quote.

(a) Work carried out by Safehaus. Most Part B work is carried out by Safehaus personally.

(b) Work carried out by a contractor engaged by Safehaus. Where your quote includes work performed by a contractor we engage and invoice you for, Safehaus remains responsible to you for that work under these Terms and under the Australian Consumer Law, and our workmanship warranty in section 38 applies to it. Your contract for that work is with Safehaus.

We engage only contractors who hold the current licence, registration or accreditation required for the work, and their own public liability insurance, and we obtain evidence of both before engaging them for the first time.

Regulated work performed by a contractor we engage. Where the work is electrical, gasfitting, plumbing or other work that Victorian law requires to be performed by a registered or licensed practitioner:

• we will engage only a practitioner holding the registration required to contract for and perform that class of work — for electrical installation work, a Registered Electrical Contractor
• any certificate, compliance document or safety certificate required by law — including a Certificate of Electrical Safety — is issued by that practitioner, and is issued to you
• we do not issue, and are not able to issue, any such certificate

(c) Work you contract directly. Section 36 applies. Where we refer you to a provider and you contract and pay them directly, that work is not part of our contract with you, is not covered by our warranty, and we are not responsible for it.

If you are not sure which basis applies to an item, ask before accepting the quote and we will confirm it in writing.

19. Quotes and pricing

Published prices are in Australian dollars and are the total price payable. Safehaus is not currently registered for GST; no GST is charged and none is shown on invoices. If Safehaus becomes registered for GST, prices published from that date will state whether GST is included. Quotes are valid for 30 days and cover only the items listed, based on site conditions observed or described at the time of quoting.

Anything not listed — including repairs, rectification, non-standard fixing, or additional materials — is quoted separately before any additional work proceeds. Online tools produce indicative totals only; price is confirmed before work is booked.

A minimum visit charge of $195 applies to booked property works. Our free home security check is a separate no-cost service and is not subject to the minimum visit charge.

Where a quote is prepared from photographs or a description you provide rather than from a site visit, it is based on the information supplied. If site conditions on the day differ materially, we will stop, tell you, and re-quote before proceeding.

20. Payment, deposits, made-to-measure items and lead times

Payment for work completed during the visit. Most security and handyman work is quoted and completed during the same visit. Where that happens:

• you receive an itemised written quote before any work begins, and no work starts until you accept it
• payment is due on completion, on the day, before we leave the property
• we accept card payment on site, bank transfer received before we leave, or cash

Where a card surcharge applies it is disclosed before payment and does not exceed our cost of accepting that payment method.

You confirm that you requested our attendance. We attend only where you have booked, requested or invited the visit. We do not sell door to door and we do not approach households uninvited.

Invoiced accounts. Where we have agreed in writing to invoice you — including agency and property manager work orders, owners corporations, and portfolio clients — payment is due within 7 days of the invoice date and payment on the day is not required.

Deposits. Made-to-measure and supplier-ordered items — including security screen doors, window screens and grilles, sheds, safes, fencing materials, keypad locks, parcel pillars and similar — are confirmed with a 50% deposit, balance due on completion.

Deposits are applied against supplier orders actually placed and materials actually purchased.

Cancellation. If you cancel before the supplier order is placed, your deposit is refunded in full less any costs we have reasonably incurred. Once you have approved the specification and the supplier order has been placed, custom-made goods cannot be cancelled for change of mind. Your rights under the Australian Consumer Law for faulty or non-conforming goods are unaffected.

Lead times for made-to-order and supplier items are estimates and depend on the supplier. We will tell you promptly if a supplier delay occurs.

Finish and tolerance. Colours, powder-coat finishes and mesh appearance may vary slightly from samples, screen images and previous batches. Minor variation within the manufacturer’s stated tolerance is not a defect.

Title and risk. Risk in supplied goods passes to you on delivery or installation. Title in supplied goods does not pass to you until we have been paid in full for them. Until then the goods remain our property, and where they have not been installed we may recover them.

If payment is not made on completion. Section 42 applies. We may also decline to book or begin further work, and may withhold completion documentation, until the account is settled.

Keys, key cards and access codes are handed over on completion regardless of the state of the account. We do not withhold access to your property over an unpaid invoice.

21. Security screen doors, window screens and grilles

Safehaus measures, supplies and installs security screen doors, window screens and grilles. We do not manufacture them. They are made to order by a third-party manufacturer, who is identified on your invoice.

Standards. Any claim that a product is tested to AS 5039 is a claim made by the manufacturer, supported by that manufacturer’s test certification, which is available to you on request. Safehaus installs in accordance with the manufacturer’s instructions and, where applicable, AS 5040 (installation of security screen doors and window grilles). A product tested to AS 5039 does not perform to that standard if it is installed into an unsuitable frame or substrate — see section 24.

Measurement. Where Safehaus measures, we are responsible for the accuracy of our measurements. Where you supply measurements or ask us to order to measurements taken by someone else, you are responsible for their accuracy, and a re-order is at your cost.

Emergency egress. A security screen fitted to a door or window can affect the ability to get out of a building in an emergency. You are responsible for telling us before installation if any door or window is a required means of escape, is a bedroom window, or is used as an emergency exit. We will not fit a screen or grille that cannot be opened from the inside without a key to any opening you identify as an escape route, and we will discuss the options with you.

Rental properties. In a rental property, hardware must not be fitted in a way that prevents a renter from leaving the property or from securing it as required under the Residential Tenancies Act 1997 (Vic). You confirm that the work you have asked us to carry out is consistent with your obligations to your renter.

22. Locks, keys and access control

Egress. We recommend against fitting any lock to a primary exit door that requires a key to open from the inside, because it can prevent escape in a fire. Where you ask us to fit or retain such a lock, we will record that you were advised against it, and you are responsible for ensuring a key is kept accessible to occupants at all times.

Window locks. Window locks and restrictors limit how far a window opens. Where a window is a required means of escape, or where a child-fall-prevention device is fitted or required, tell us before we begin so hardware is selected accordingly.

Keys and codes. Keys, code cards, registered key cards — including Victorian Power Industry key cards — and access codes are handed to you on completion. Safehaus does not retain copies of keys, key cards or access codes after handover. Once handed over, their security and distribution are your responsibility.

Restricted and keyed-alike systems. Restricted-profile cylinders, master-key systems and keying locks to an existing key generally require a licensed locksmith. Section 36 or section 18(b) applies depending on how the work is arranged.

Lockouts. We are not responsible for lockouts, lost keys, or forgotten codes after handover, or for the cost of gaining entry.

23. Draughtproofing — scope caps

Whole-property draughtproofing is priced by property type against a published scope cap — a maximum number of external doors and windows included in the headline price. Current prices and caps are published on our website and confirmed at booking.

Openings beyond the applicable cap are charged at our published per-item rates during the same visit. Period timber sash and double-hung windows are assessed and quoted separately.

Where a property has gas appliances, the prescribed gas safety check must be completed before draughtproofing proceeds. Exemptions apply where open-flued or flueless gas appliances are present.

Where a thermal check is included in your quote, it indicates relative temperature difference only; it is not a certified energy assessment, an energy rating, or a measurement of any efficiency standard.

24. Site conditions and suitability

Quotes assume existing fences, gates, walls, doors, frames, ceilings and mounting surfaces are structurally sound and suitable for the work.

Rotten timber, corrosion, concealed damage, misaligned or failing structures, movement, and unsuitable substrates discovered during the work will be raised with you and quoted before we proceed. Hardware is fitted only where the manufacturer’s product is suitable for the substrate.

Where a substrate is marginal and you ask us to proceed anyway, we will record that in writing. Our workmanship warranty covers our installation; it does not cover the performance or failure of a substrate we advised against.

25. Hazardous materials — asbestos, lead paint and other

Safehaus does not test for, identify, drill into, cut, sand, remove or dispose of asbestos or any other hazardous material. We are not licensed to do so.

Asbestos-containing materials are common in Australian properties built or altered before 1990, including eaves, wall and ceiling sheeting, fences, and — of particular relevance to our work — electrical meter box and switchboard backing panels, sold under names including Zelemite, Ausbestos, Lebah, Miscolite, Dilex and Ringgrip. Drilling, cutting or abrading these materials can release asbestos fibres.

Because of this:

• we will not drill, cut or fix into a meter box or switchboard backing panel where the property predates 1990 or the panel’s material cannot be identified as safe
• where we encounter or suspect asbestos, lead paint or another hazardous material at any point, we will stop that item of work immediately and tell you
• identification, testing, and any removal or making-safe by an appropriately licensed provider is your responsibility and at your cost
• we will complete the remaining items and re-attend to finish the affected item once it has been made safe. A further visit may be chargeable. Where we stop for this reason, you are charged only for work completed, and any deposit for the affected item is refunded or held at your election

You agree to tell us before work begins if you know or suspect that hazardous materials are present, and to provide any asbestos register or report you hold.

26. Fixing, drilling and concealed services

Installation involves drilling and mechanical fixing into walls, frames, floors, fences and other structures.

You are responsible for telling us, before work begins, about anything concealed within or behind a work area, including electrical cabling, data and alarm cabling, plumbing, gas lines, hydronic or in-slab heating, waterproofing membranes, and irrigation.

Before any excavation — for example mailbox or pillar footings — you are responsible for identifying private underground services on your property.

We take reasonable care, use available service information and detection equipment where appropriate, and avoid obvious service routes. Subject to section 48, we are not responsible for damage to concealed services or membranes that were not reasonably detectable and were not disclosed to us.

27. Make-good, finishes and existing structures

Removing, replacing or fitting hardware leaves marks. Old fixing holes, paint chipping, rust staining, faded paint revealed by removing an old fitting, and marks in render, brick or timber are a normal consequence of the work and are not defects.

Unless expressly included in your quote, our price does not include filling, patching, painting, rendering, touch-up, or matching finishes.

Where existing hardware must be removed and it is seized, corroded or was poorly installed, removal may damage the surrounding structure. We will tell you where we can see this coming. Where it is not apparent until the work starts, we will stop and discuss it with you.

28. Client-supplied materials and existing hardware

Where you supply the product and we install it, our workmanship warranty covers our installation only. We give no warranty on the product itself, its suitability, or its performance, and we may decline to install a product we consider unsuitable or unsafe.

Where we adjust, refit or re-use existing hardware rather than supplying new, that hardware is not covered by our workmanship warranty.

29. Access, services and pets

You will provide safe access to work areas, power and water where required, and will secure pets during the visit. The access and authority warranties in section 6 apply equally to Part B works.

Where we attend at an agreed time and cannot begin because access is not available, the site is not ready, or conditions are unsafe, we will reschedule to the next available appointment. No access-failure fee applies to property works or to the free home security check. Where materials have been ordered for the visit, section 20 applies to those materials.

30. Permits, approvals and owners corporations

You are responsible for confirming and obtaining any building permit, planning approval, owners-corporation consent, landlord consent or other approval required for the works.

In Victoria, fences generally require a building permit where the finished height exceeds 2 metres, and additional rules apply to front fences, corner allotments, and heritage or other planning overlays. Fence extensions and fence toppers can take an existing fence over these limits. Standard tool sheds within the exempt size range (not more than 10m² floor area and 3m height) generally do not require a permit, but siting rules, easements, setbacks and estate or owners-corporation requirements remain your responsibility.

We will flag obvious issues we observe. We do not provide building surveying, planning or legal advice.

31. Dividing fences and neighbours

Fences on a boundary are generally jointly owned under the Fences Act 1968 (Vic). By accepting a quote for works attached to a dividing fence — including fence extensions, fence toppers and anti-climb deterrents — you confirm you are entitled to carry out the works and, where required, have your neighbour’s agreement. Any dispute with an adjoining owner is your responsibility.

32. Anti-climb and deterrent products — what they are

These products have a pointed profile. They are not blunt.

Anti-climb deterrents and bird and possum deterrents supplied by Safehaus consist of closely spaced steel points on a fixing base. They work by making a surface uncomfortable and unattractive to climb over, land on or walk along, and by being plainly visible so that a person or animal chooses another route.

They are deterrents, not weapons. We do not supply or install:

• razor wire, barbed wire or spear-topped products
• electrified, chemical or trapping devices
• broken glass or improvised fixings
• any product designed or intended to injure a person or an animal
• any concealed, hidden or disguised device

Visibility is part of the safety of the product. A deterrent that cannot be seen does not deter — it injures. For that reason we install deterrents only where they are plainly visible in daylight from the approach side, and we will not conceal, paint out or disguise an installation, or install one behind foliage or above a surface where a person would not expect it.

Deterrents reduce opportunity. They do not make a boundary or surface impassable, and they are not a guarantee against entry, climbing, roosting or damage.

33. Where we will and will not install deterrents

We select installation locations with the safety of people in mind, and we apply the following limits. These limits are not negotiable, and we will decline work that falls outside them.

We will not install anti-climb deterrents:

• lower than 1.8 metres above ground level on any surface that can be reached from a public footpath, road, laneway, shared driveway, common property or a neighbouring property
• on any gate, handle, latch, rail or surface that a person must touch, hold or operate
• on any surface reachable by a child from a play area, trampoline, climbing frame, pool surround, garden bed or other feature where children are expected
• on a surface a person would be expected to sit on, lean on, or reach over in normal use
• facing or overhanging a neighbouring property, a public place or common property, rather than your own
• where installation would breach a building permit requirement, planning overlay, heritage control, owners-corporation rule or the Fences Act 1968 (Vic)

Signage. Where any part of an anti-climb installation is below 2 metres, or borders or is visible from a public place, shared driveway or common property, warning signage is a condition of installation. If you do not want signage in those locations, we will not carry out the work. Elsewhere, signage is recommended and offered with every anti-climb installation.

Completion photographs. Deterrent installations are photographed on completion from the approach side, and those photographs are supplied to you. They record the position and visibility of the installation as we left it.

After installation, the deterrent becomes part of your property. As the owner or occupier you owe duties to people who enter, including under the Wrongs Act 1958 (Vic). You are responsible for keeping any signage displayed and legible, keeping the installation in the position and condition in which we left it, not extending or relocating it yourself, and telling us if the surrounding ground level, landscaping or use of the area changes in a way that brings the installation within reach.

By accepting a quote for deterrent installation you confirm that you own the property or are authorised to carry out the works, that you have any consent required under sections 30 and 31, and that you have read this section.

We may decline to quote for, or install at, any location we consider unsafe, and we may decline to complete an installation if conditions on the day differ from those described. Where we do, you are charged only for work completed.

34. Wildlife

Possums and many bird species are protected under the Wildlife Act 1975 (Vic).

We do not remove active nests, trap wildlife, relocate animals, or supply or install any product intended to injure wildlife. Where an active nest is present, or wildlife management is required before installation, that work must be arranged separately with an appropriately authorised provider, and we will postpone installation until it is done.

If we find an active nest on the day, we will not proceed at that location and will tell you.

35. Deterrent installation access limits

Deterrent installation is limited to accessible ground-level and selected single-storey locations that can be completed safely from a ladder or step platform within safe working height.

We do not carry out work requiring scaffolding, elevating work platforms, rope access, roof anchors or other specialist height equipment. Where a location requires specialist access, we will tell you before quoting.

36. Specialist and licensed work you contract directly

Regulated work — including electrical installation work, gas work, plumbing, locksmithing requiring restricted or licensed cylinders, hardwired smoke alarm installation and servicing, ceiling insulation installation, asbestos removal, and the manufacture of security doors and screens — is not carried out by Safehaus.

Where such work is required, we will identify it and, if you ask, refer you to a suitably qualified or licensed provider. Unless your quote states that Safehaus is supplying that work under section 18(b), you contract directly with that provider, they invoice you directly, and they are responsible for their own work, licensing, insurance and certification. We do not warrant work carried out on that basis, and any price they quote is theirs, not ours.

Any provider we refer you to is required to hold their own current licence or registration for the work and their own public liability insurance. We do not verify the currency of a third-party provider’s insurance on your behalf, and you may request evidence of it directly from them before engaging them.

We receive no commission, referral fee, rebate or other payment from any provider we refer you to. Our fees are paid by you and by no one else.

Coordination fee. Arranging a third-party provider takes our time. Where you ask us to do that for you, we may charge a fixed coordination fee, quoted to you in writing before you agree to it and shown as a separate line on your invoice.

The coordination fee covers our administrative time only — typically obtaining the provider’s availability, booking the attendance, attending to give access where required, and collecting the completed invoice or certificate and passing it to you for your records.

The coordination fee does not:

• form part of the provider’s price, or entitle us to any share of it
• vary according to which provider you choose or what they charge
• make Safehaus a party to your contract with the provider
• make us responsible for the provider’s work, licensing, insurance, certification, timing or conduct
• constitute supervision, inspection, project management, or any warranty or approval of the provider’s work

You remain free to arrange any provider yourself at no cost, to use a provider of your own choosing, or to decline the coordination service entirely. Where you do, no coordination fee is charged.

We do not check, direct, supervise or sign off a licensed provider’s work, and nothing in this section should be taken as us doing so.

37. Performance of products

Security hardware and deterrent products reduce risk and opportunity. No product or combination of products is a guarantee against burglary, theft, entry, damage or loss, and we do not represent otherwise.

Claims made about a product’s testing, rating, standard or country of origin are the manufacturer’s claims, passed on to you. Supporting documentation is available on request.

38. Workmanship warranty

The warranty below is given by Safehaus in addition to, and does not limit, the rights and remedies you have under the Australian Consumer Law.

What is covered. Safehaus warrants its own workmanship on installation work for 12 months from the date of completion. This warranty also covers installation work carried out by a contractor engaged by Safehaus and invoiced to you by Safehaus under section 18(b).

What we will do. If workmanship covered by this warranty is defective, we will assess the issue and, at our cost, repair or re-perform the affected work.

What you must do to claim. Contact us within the warranty period at hello@safehaus.com.au or 0451 177 610, or in writing to MK Creative Enterprises Pty Ltd trading as Safehaus, Suite 656, 44 Lakeview Drive, Scoresby VIC 3179. Describe the problem, give the property address and the approximate date of the work, and include photographs where you can. Allow us reasonable access to inspect and rectify.

Who bears the cost of claiming. Safehaus bears the cost of assessing and rectifying a valid claim, including attendance at the property within our normal service area. You bear the cost of your own time and of any expense you incur beyond notifying us and providing access.

What is not covered. This warranty does not cover fair wear and tear, misuse, damage caused by others, storm, impact or vandalism damage, failure of a substrate or structure we did not install or that we advised against, existing hardware we adjusted or re-used, products you supplied, alterations made by anyone other than Safehaus, or work you contracted directly with a third-party provider under section 36.

Manufacturer warranties. Warranties given by manufacturers on supplied products are passed on to you with the relevant documentation and are given by that manufacturer, not by Safehaus.

39. Completion and records

Before-and-after photographs are supplied on completion. Keys, code cards and codes are handed over in accordance with section 22.

40. Liability — property works

Section 48 (Australian Consumer Law) applies and prevails over this section.

Subject to section 48, and to the maximum extent permitted by law, we are not liable for indirect or consequential loss, loss caused by events outside our reasonable control, or pre-existing defects in structures we did not build or install. Our total aggregate liability for all claims arising from specific works is limited to the amount paid by you for those works.

Part C — General Terms

Sections 41–56 apply to all Safehaus services under both Parts.

41. Acceptance

Works are accepted by booking through our online system, by signing a Safehaus quote and acceptance (including approval of measurements, models and colours for made-to-order items), or by electronic acceptance in accordance with section 51.

42. Late payment

Invoices not paid within 7 days of the due date may incur a late payment fee of $25 plus interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic). We may suspend delivery of reports or services on accounts with overdue balances. You are responsible for reasonable costs of debt recovery that we actually incur.

43. Pricing changes

We may update our service offering, scope inclusions and pricing at any time. Changes do not affect bookings already confirmed or quotes still within their validity period. The services, scope and price confirmed to you in writing at booking or in an accepted quote govern that engagement.

Where a fee is stated in these Terms and is also published on our website, the amount published on our website at the time of your booking is the amount that applies.

44. Insurance

Safehaus holds public liability and products liability insurance, and professional indemnity insurance in respect of its compliance advisory services. Current certificates of currency are available on request.

Professional indemnity cover applies to compliance assessment services under Part A and does not extend to installation or maintenance work under Part B.

This section states the classes of cover we hold. It is not a promise to indemnify you or any third party, does not give you any right against our insurers, and does not vary the limits on our liability in sections 15, 40 and 48.

45. Force majeure

We are not liable for delay or failure to perform due to causes beyond our reasonable control, including extreme weather, natural disasters, illness, government restrictions or third-party failures. Where such an event occurs we will notify you and reschedule as soon as reasonably practicable. If the delay continues for more than 30 days, either of us may cancel the affected booking and we will refund any amount you have paid for work not carried out.

46. Privacy

We collect, use and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy, available at safehaus.com.au/privacy-policy, forms part of these Terms and sets out how we handle personal information, photographs and renter details.

47. Photographs, website imagery and artificial intelligence

Photographs of your property. Photographs taken during assessments and on completion of work record the condition of the property and evidence the work carried out. We do not deliberately photograph people, and we avoid capturing personal belongings, documents and identifying items wherever practicable. Where a person is incidentally captured and is identifiable, we crop or delete the image. Section 7 of our Privacy Policy applies.

The photographs in your report are genuine. The photographs supplied in a Safehaus report, and the before-and-after photographs supplied on completion of works, are photographs of your property taken by us on the day. We do not use artificial intelligence to generate, add, remove, alter or embellish anything shown in them. The only adjustments we make are cropping, rotation, resizing, and correction of exposure or white balance where an image would otherwise be too dark or too bright to read. None of these change what the photograph shows.

Imagery on our website and in our marketing. Illustrative images used on our website, blog, social media accounts and marketing material may be stock images, or may be generated or enhanced using artificial intelligence tools. These images illustrate a product type, a concept or a general example. They are not photographs of your property.

Unless an image is expressly described as a Safehaus job, an example of our work, or a completed Safehaus installation, it should not be taken to depict work carried out by Safehaus. Where an image is described as our own work, it is a genuine photograph of work we carried out.

Artificial intelligence tools may also assist us in preparing website copy, articles and other published material. All such material is reviewed by us before publication.

Findings and quotes are made by a person. The findings and recommendations in a Safehaus report, and the scope and price of any quote, are the assessor’s own, based on their inspection of the property. Where software assists in preparing or formatting a report, the assessor reviews and is responsible for every finding in it.

48. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. For major failures with goods, you are entitled to a replacement or refund, and compensation for any other reasonably foreseeable loss or damage.

Where the Australian Consumer Law applies and permits, our liability for a failure to comply with a consumer guarantee is limited, at our election, to the resupply of the services or the cost of having the services supplied again, or to the replacement or repair of the goods or the cost of doing so.

49. Unfair contract terms

These Terms are intended to be fair and balanced. If any term would be an unfair contract term under the Australian Consumer Law, it is to be read down to the minimum extent necessary to make it fair and enforceable, and if it cannot be read down it does not apply.

50. Complaints

If you are unhappy with any aspect of our service, contact us at hello@safehaus.com.au or 0451 177 610. We aim to acknowledge complaints within 5 business days and resolve them promptly and fairly. Nothing in this process limits your rights under the Australian Consumer Law or through Consumer Affairs Victoria.

51. Electronic acceptance

You may accept these Terms and enter agreements with Safehaus electronically, including by completing an online booking or order form, ticking an acceptance box, typing your name as a signature, or by email confirmation, in accordance with the Electronic Transactions (Victoria) Act 2000.

52. Assignment

You may not assign your rights under these Terms without our written consent, which will not be unreasonably withheld. We may assign our rights and obligations as part of a business sale or restructure, provided your rights are not adversely affected.

53. Variation

We may update these Terms from time to time. The current version is published on our website with its “Last updated” date. Changes apply to bookings made after the date of publication. The version in force at the time of your booking governs that engagement.

54. Severability

If any provision is found to be invalid or unenforceable, that provision is severed to the extent necessary and the remaining provisions continue in full force.

55. Entire agreement

These Terms, together with your booking confirmation, our Privacy Policy, and any written variation or signed Safehaus quote and acceptance, constitute the entire agreement between you and Safehaus in relation to the services. This section does not limit your rights in respect of any statement or representation we have made to you, to the extent those rights cannot lawfully be excluded.

56. Governing law

These Terms are governed by the laws of Victoria, Australia. You and Safehaus submit to the non-exclusive jurisdiction of the courts of Victoria.

MK Creative Enterprises Pty Ltd trading as Safehaus · ABN 47 162 760 572
Suite 656, 44 Lakeview Drive, Scoresby VIC 3179 · hello@safehaus.com.au · 0451 177 610