Safehaus Terms of Service
Last updated: 7 July 2026
These Terms of Service ("Terms") govern all services provided by Safehaus (ABN 47 162 760 572) ("Safehaus", "we", "us", "our") to landlords, property buyers, property managers, real estate agencies, homeowners, occupiers, and their authorised representatives ("you", "the client").
Safehaus provides two separate service lines under these Terms:
Part A — Compliance Assessment Services (Sections 1–17 and 30): independent compliance assessments for Victorian residential rental properties.
Part B — Home Security Installation Services (Sections 31–44): physical home security hardware, supply and installation for homeowners and occupiers.
Sections 18–29 are general terms and apply to all Safehaus services under both Parts. The two service lines are provided separately and are never provided to the same engagement — see Sections 1 and 31.
By booking any Safehaus service, you agree to be bound by these Terms.
PART A — COMPLIANCE ASSESSMENT SERVICES
1. About our compliance assessment services
Safehaus provides independent compliance assessments for Victorian residential rental properties. We assess properties against Victoria's current Minimum Rental Standards under the Residential Tenancies Act 1997 (Vic) and Residential Tenancies Regulations, including all updates in force as at the date of inspection (including the November 2025 reforms, December 2025 window covering anchor standard, and any subsequent amendments) and the upcoming 2027–2030 energy efficiency requirements.
Our services include:
Safehaus Property Readiness Report ($495) — full assessment covering all current Minimum Rental Standards and 2027–2030 energy efficiency requirements
Essentials Check ($195) — assessment of current Minimum Rental Standards only (does not include 2027–2030 energy efficiency requirements)
Portfolio Assessment ($395+ per property) — Safehaus Property Readiness Report delivered across 3 or more properties under the same ownership
Each assessment is conducted through detailed on-site inspection of visible and accessible areas, supported by FLIR thermal imaging and flow rate testing where appropriate. Findings are photo-documented and delivered as a written PDF report by email to the address provided at booking.
Every Safehaus Property Readiness Report includes a 15-minute phone debrief. Every Essentials Check includes a 10-minute phone debrief. Both follow report delivery and provide an opportunity to walk through findings before you act on them.
Independence of compliance assessments. Safehaus also operates a separate home security installation service (Part B, Sections 31–44). To preserve the independence of our compliance work, Safehaus never quotes for, performs, or accepts any works arising from items identified in its own compliance reports, and compliance assessment and security installation services are never provided to the same engagement.
In delivering compliance assessment services, Safehaus does not:
Issue formal compliance certificates
Perform installation, repairs, or remediation works on any item identified in a Safehaus compliance report
Provide electrical, gas, or plumbing testing or certification
Act as a trade, installer, technician, gas fitter, plumber, electrician, or building inspector
Compliance with Victorian rental legislation remains the legal responsibility of the rental provider at all times.
2. Nature of our assessments
Safehaus assessments are visual, non-invasive inspections of accessible areas only, conducted at a single point in time.
Our assessments do not include:
Moving furniture, appliances, or stored items
Accessing roof cavities, subfloor spaces, or confined spaces
Dismantling any fixture, fitting, or appliance
Testing that requires a licensed trade (electrical testing, gas testing, plumbing pressure testing)
Assessment of concealed defects, latent conditions, or matters not visible at the time of inspection
Property conditions can change after our inspection. Our report reflects the property's condition only as at the date and time of inspection.
Where an item cannot be safely or reasonably accessed at the time of inspection, it will be noted in the report as not inspected.
3. What our reports are — and are not
Safehaus reports are independent compliance assessments prepared with due care and skill, designed to give you a clear, plain-English picture of your property's position against Victorian rental minimum standards.
Safehaus reports are not:
Building inspections or structural reports
Pest inspections
Electrical, gas, or plumbing certificates
Pool or spa barrier compliance certificates
Formal compliance certificates of any kind
Legal advice
A guarantee that a property will pass any inspection by Consumer Affairs Victoria, VCAT, or any other authority
Where our report identifies that licensed trade verification is required (for example, electrical or gas safety checks), obtaining that verification remains your responsibility.
4. Independence
Safehaus's value rests on independence. In connection with compliance assessment services, we do not sell repairs, installations, or remediation works, we do not accept commissions, referral fees, or any other benefit from trades, suppliers, or contractors in connection with our compliance reports, and we have no financial interest in the outcome of any assessment.
Where we mention product types or indicative solutions in a report, these are provided for general guidance only. We do not endorse specific suppliers and receive no benefit from any purchasing decision you make.
5. Your responsibilities
You agree to:
Provide safe and lawful access to the property at the scheduled time, including arranging tenant notice where required under the Residential Tenancies Act 1997 (Vic)
Ensure Safehaus is informed of any known hazards at the property before inspection
Provide accurate property details at the time of booking
Ensure pets are secured during the inspection
Review your report promptly upon delivery
Where access to the property is not available at the scheduled time, cancellation fees may apply under Section 11.
6. Scheduling and access
Bookings are made through our online booking system, by phone, or by email. Inspection times are scheduled in agreed windows. We will make reasonable efforts to accommodate preferred times but cannot guarantee specific time slots.
If we cannot access the property at the scheduled time (including due to tenant refusal, locked access, or unsafe conditions), the visit will be treated as a late cancellation under Section 11 unless rescheduled with at least 48 hours' notice.
7. Report delivery and debrief
Reports are delivered by email as PDF documents, typically within 3 business days of inspection. Where delays occur, we will notify you.
Your debrief call is scheduled after report delivery. Debriefs not taken within 30 days of report delivery are forfeited, though the report remains yours.
8. The Clarity Guarantee
We stand behind the clarity of our written reports. If, within 7 days of your debrief, you genuinely believe your report has failed to clearly explain your property's compliance position, contact us at hello@safehaus.com.au and we will refund your report fee in full.
The Clarity Guarantee applies to written report products only (Safehaus Property Readiness Report, Essentials Check, Portfolio Assessment reports, and Compliance Documentation Review). It does not apply to consultation services. The Clarity Guarantee covers clarity of communication — it is not a guarantee of any particular finding, outcome, or third-party decision.
9. Liability
Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract with us and obtain a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
Subject to the above, and to the maximum extent permitted by law:
Safehaus's total aggregate liability for all claims arising from or in connection with an assessment is limited to the fee paid for that assessment
Safehaus is not liable for indirect or consequential loss, including loss of rent, loss of opportunity, or loss arising from decisions made by third parties (including Consumer Affairs Victoria, VCAT, insurers, or purchasers)
Safehaus is not liable for conditions that were concealed, inaccessible, or not reasonably visible at the time of inspection, or for changes in property condition after inspection
Where the ACL applies and permits, Safehaus's liability for a failure to comply with a consumer guarantee in relation to services is limited to the resupply of the services or the cost of having the services supplied again
10. Pricing and payment
All prices are in Australian dollars. Current pricing is published on our website and confirmed at booking.
Safehaus Property Readiness Report: $495
Essentials Check: $195
Portfolio Assessment: from $395 per property (3+ properties, same ownership)
Compliance Documentation Review: $149
30-Minute Compliance Consultation: $99 (pre-paid at booking)
Payment for report products is by card on file, charged on report delivery. Consultation services are pre-paid at booking. Invoiced clients (where agreed in writing) are due within 7 days of the invoice date.
We reserve the right to update pricing at any time. Price changes do not affect bookings already confirmed.
11. Cancellations and rescheduling
You may cancel or reschedule free of charge with at least 48 hours' notice before your scheduled inspection.
Cancellations or rescheduling with less than 48 hours' notice, or failure to provide access at the scheduled time, incur a $99 late cancellation fee.
The 30-Minute Compliance Consultation may be rescheduled once free of charge with at least 24 hours' notice. Consultations cancelled with less than 24 hours' notice, or not attended, are non-refundable.
Where Safehaus must cancel or reschedule (including due to illness, safety concerns, or circumstances beyond our control), you will be offered the next available appointment or a full refund of any amount paid. This is your sole remedy for cancellation by Safehaus, to the extent permitted by law.
12. Compliance Documentation Review
The Compliance Documentation Review is a desk-based, asynchronous review of compliance documentation you provide (such as gas and electrical safety check records and smoke alarm service records) against current Victorian requirements.
Turnaround is 48 hours from receipt of complete documentation. The review assesses documentation only — it is not a physical inspection and does not verify that documented work was actually performed or performed correctly. The Clarity Guarantee (Section 8) applies.
13. 30-Minute Compliance Consultation
The 30-Minute Compliance Consultation is a pre-paid phone or video consultation providing general guidance on Victorian rental compliance topics.
Consultations provide general information and guidance only. They are not legal advice, and no report or written deliverable is produced. The Clarity Guarantee does not apply to consultations. Rescheduling and cancellation are governed by Section 11.
14. Late payment
Invoices not paid within 7 days of the due date may incur a late payment fee of $25 plus interest at the rate prescribed under the Penalty Interest Rates Act 1983 (Vic). We may suspend delivery of reports or services for accounts with overdue balances. You are responsible for reasonable costs of debt recovery.
15. Intellectual property
All reports, templates, checklists, methodologies, and materials produced by Safehaus remain the intellectual property of Safehaus. Upon full payment, you receive a licence to use your report for your own property compliance, legal, insurance, sale, and management purposes, including sharing it with your property manager, agent, legal adviser, insurer, or purchaser.
You may not reproduce, resell, or use Safehaus reports, templates, or materials to provide services to third parties without our written consent.
16. Confidentiality
We treat your property information, report findings, and personal details as confidential. We do not disclose report contents to third parties except: with your consent; to our professional advisers; or where required by law.
17. Third-party use of reports
Reports are prepared for the client named at booking. Third parties who receive a report (including purchasers, agents, and insurers) rely on it at their own risk, and Safehaus owes no duty of care to any third party except as required by law.
GENERAL TERMS
Sections 18 to 29 are general terms and apply to all Safehaus services, including Home Security Installation Services under Part B.
18. Force majeure
Safehaus is not liable for delay or failure to perform its obligations due to causes beyond its reasonable control, including extreme weather, natural disasters, illness, government restrictions, or third-party failures. Where such an event occurs, we will notify you and reschedule as soon as reasonably practicable.
19. Insurance
Safehaus holds Public Liability insurance. Certificates of currency are available on request.
20. Privacy
We collect, use, and store personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles. We collect only the information needed to deliver our services, we do not sell personal information, and we use trusted third-party platforms (including booking, payment, and email systems) to deliver our services. You may request access to or correction of your personal information at hello@safehaus.com.au.
21. Assignment
You may not assign your rights under these Terms without our written consent. Safehaus may assign its rights and obligations as part of a business sale or restructure, provided your rights are not adversely affected.
22. Variation of these Terms
We may update these Terms from time to time. The current version is published on our website with its "Last updated" date. Changes apply to bookings made after the date of publication. The version in force at the time of your booking governs that engagement.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision is severed to the extent necessary, and the remaining provisions continue in full force.
24. Entire agreement
These Terms, together with your booking confirmation and any written variation agreed between us (and, for security services, any signed Safehaus Quote & Acceptance), constitute the entire agreement between you and Safehaus in relation to the services.
25. Unfair contract terms
These Terms are intended to be fair and balanced. If any term would be an unfair contract term under the Australian Consumer Law, it is to be read down to the minimum extent necessary to make it fair and enforceable.
26. Electronic acceptance
You may accept these Terms and enter agreements with Safehaus electronically, including by completing an online booking or order form, ticking an acceptance box, typing your name as a signature, or by email confirmation, in accordance with the Electronic Transactions (Victoria) Act 2000.
27. Complaints
If you are unhappy with any aspect of our service, contact us at hello@safehaus.com.au or 0451 177 610. We aim to acknowledge complaints within 2 business days and resolve them promptly and fairly. Nothing in this process limits your rights to pursue remedies under the Australian Consumer Law or through Consumer Affairs Victoria.
28. Governing law
These Terms are governed by the laws of Victoria, Australia. You and Safehaus submit to the non-exclusive jurisdiction of the courts of Victoria.
29. Website content
Content on the Safehaus website is general information only and does not constitute legal, financial, or professional advice. While we take care to keep content accurate and current, legislation changes, and you should verify requirements applying to your circumstances.
30. Acceptance and acknowledgment — compliance services
By booking any Safehaus compliance assessment service, you confirm that you have read, understood, and accepted these Terms. You acknowledge that:
(a) Safehaus provides independent compliance assessments, not certificates, trades work, or legal advice; (b) assessments are visual, non-invasive, and limited to accessible areas at the time of inspection; (c) compliance with Victorian rental legislation remains your legal responsibility at all times; (d) reports reflect the property's condition only as at the date of inspection; (e) the Clarity Guarantee is your remedy for clarity concerns and operates as described in Section 8; (f) licensed trade verification, where identified, is your responsibility to obtain; (g) our liability is limited as set out in Section 9; (h) cancellation and rescheduling terms in Section 11 apply, including the card on file authorisation described in Section 10.
Acceptance for security services is dealt with in Section 44.
PART B — HOME SECURITY INSTALLATION SERVICES
Sections 31–44 apply to Safehaus's physical home security services. Sections 18–29 apply equally to services under this Part. If this Part conflicts with Sections 1–17 in respect of security installation services, this Part prevails.
31. Scope of security services and independence
Safehaus provides physical home security services across Melbourne's east and south-east, including the supply and installation of door, window, gate and garage hardware; fence extensions and anti-climb deterrents; meter box locks; mail and parcel boxes; supply of safes and camera products; and coordination of specialist works through licensed partners.
Security services begin with a free, no-obligation security check, which produces an itemised quote for recommended works. The free check is not a written security assessment or a compliance report.
Independence. Security installation services are provided separately from Safehaus compliance assessments. Safehaus never quotes for, performs, or accepts any works arising from items identified in its own compliance reports, and the two services are never provided to the same engagement.
Safehaus does not undertake works exceeding $10,000 under a single contract.
32. Quotes and pricing
Published prices for security services are in Australian dollars and, where GST applies, are GST-inclusive. Quotes are valid for 30 days and cover only the items listed, based on site conditions observed or described at the time of quoting. Anything not listed — including repairs, rectification, non-standard fixing, or additional materials — will be quoted separately before any extra work proceeds. Online order tools produce indicative totals only; the price is confirmed before work is booked.
33. Payment, deposits and title
Bundles and small extras are payable on completion of the work. Made-to-order and supplier-ordered items (including security doors and screens, sheds, fencing materials, safes, keypad locks, parcel pillars, and similar) are confirmed with a 50% deposit, with the balance due on completion. Deposits are held against supplier orders actually placed. Title in supplied goods passes on payment in full. Section 14 (late payment) applies to security service invoices.
34. Made-to-order items, lead times and cancellation
Made-to-order items are ordered to your approved measurements, models and colours. Once you approve the specification and the supplier order is placed, change-of-mind cancellation rights do not apply to custom-made goods; if you cancel before the supplier order is placed, your deposit is refunded in full less any costs already reasonably incurred. Lead times for made-to-order and supplier items are estimates and depend on suppliers. Your rights under the Australian Consumer Law are unaffected.
35. Site conditions and suitability
Quotes assume existing fences, gates, walls, doors, frames and mounting surfaces are structurally sound and suitable for the work. Rotten timber, corrosion, concealed damage, misaligned or failing structures, and unsuitable substrates discovered during the work will be discussed and quoted before proceeding. Hardware is fitted only where the manufacturer's product is suitable for the surface.
36. Permits, council regulations and approvals
You are responsible for confirming and obtaining any permit, planning approval, owners-corporation consent or other approval required for the works. In Victoria, fences generally require a building permit where the finished height exceeds 2 metres, and additional rules can apply to front fences, corner blocks and heritage or other planning overlays — fence extensions can take an existing fence over these limits. Safehaus standard tool sheds are within the size range generally exempt from a building permit (not more than 10m² floor area and 3m height), but siting rules, easements, setbacks and estate or owners-corporation requirements remain your responsibility. Safehaus will flag obvious issues it observes but does not provide building surveying, planning or legal advice.
37. Dividing fences and neighbours
Fences on a boundary are generally jointly owned under the Fences Act 1968 (Vic). By accepting a quote for works attached to a dividing fence — including fence extensions and anti-climb deterrents — you confirm you are entitled to carry out the works and, where required, have your neighbour's agreement. Any dispute with an adjoining owner is your responsibility.
38. Anti-climb deterrents
Anti-climb products supplied by Safehaus are blunt, wildlife-safe deterrents installed in line with the manufacturer's instructions, positioned to face your property and above ordinary reach wherever practicable. Possums are protected under the Wildlife Act 1975 (Vic); Safehaus does not supply or install products intended to injure wildlife or people. Warning signage is recommended and offered with every anti-climb installation, supplied and fitted; where you decline signage, you accept responsibility for that decision, and any signage fitted must remain displayed. Deterrent products reduce opportunity — they do not make a boundary impassable and are not a guarantee against entry.
39. Electrical, specialist and partner works
Hardwired electrical work is performed only by a licensed electrician, and specialist works (including security door and screen manufacture, locksmithing and landscaping) are performed by the relevant licensed or qualified partner. Where Safehaus coordinates partner works, the partner is responsible for their own workmanship and certificates; Safehaus remains your point of contact.
40. Cameras and recording devices
Camera and doorbell products must be used in accordance with the Surveillance Devices Act 1999 (Vic) and other applicable law. Devices are positioned to view your own property; you are responsible for lawful use, including not recording neighbouring private activity or private conversations, and for any signage or consents required.
41. Access, services and pets
You will provide safe access to the work areas, power where required, and will secure pets during the visit. Before any digging (for example mailbox or pillar footings), you are responsible for identifying private underground services on your property; Safehaus will take reasonable care and use available service information.
42. Performance of security products
Security hardware and deterrents reduce risk and opportunity. No product or combination of products is a guarantee against burglary, theft, damage or loss, and Safehaus does not represent otherwise.
43. Liability for security services
Nothing in this Section limits rights that cannot lawfully be limited, including your rights under the Australian Consumer Law described in Section 9. To the maximum extent permitted by law, and subject to your non-excludable statutory rights, Safehaus is not liable for indirect or consequential loss, loss caused by events outside its reasonable control, or pre-existing defects in structures it did not build or install. Safehaus's total aggregate liability for all claims arising from specific security works is limited to the amount paid by you for those works. Where the ACL applies and permits, Safehaus's liability for a failure to comply with a consumer guarantee in relation to services is limited to the resupply of the services or the cost of having the services supplied again.
44. Acceptance, keys and records — security services
Security works are accepted by signing a Safehaus Quote & Acceptance (including approval of measurements, models and colours for made-to-order items) or by electronic acceptance through a Safehaus online order form in accordance with Section 26. Manufacturer warranties on supplied products are passed on to you with the relevant documentation. Registered keys, code cards and codes (including Victorian Power Industry key cards) are handed to you on completion and are your responsibility once received.
Safehaus · ABN 47 162 760 572 · Suite 656, 44 Lakeview Drive, Scoresby VIC 3179 · hello@safehaus.com.au · 0451 177 610