Effective Date: 30 November 2025

These Terms of Service (“Terms”) govern all services provided by Safehaus (“we”, “us”, “our”) to landlords, property managers, real estate agencies and their representatives (“you”, “client”).

By booking any service, you agree to these Terms.

1. Nature of Services — Advisory Only

Safehaus provides independent, visual-only advisory assessments relating to Victoria’s 2027–2030 rental energy efficiency standards, including:

  • Energy Standards Pre-Assessment

  • Energy Upgrade Roadmap

  • Rent-Roll Snapshot

  • Annual Re-Assessments

  • Optional Blind Cord Anchor Installation

Safehaus is not a trade, installer, technician, compliance tester, gas fitter, plumber, electrician or HVAC specialist.

Safehaus does not perform:

  • installation

  • repairs

  • technical testing

  • compliance certification

  • invasive inspection

  • electrical/gas/plumbing assessment

All work is advisory-only and based on visible conditions at time of attendance.

2. Scope and Limitations of Assessment

Safehaus assessments are:

  • visual

  • non-invasive

  • observational

  • based on access provided

  • based on information supplied by the client or PM

Safehaus does not:

  • dismantle appliances

  • guarantee system performance or safety

  • confirm compliance with all Victorian standards

  • inspect hidden or inaccessible areas

  • enter roof cavities

  • provide technical or trade opinions

  • verify manufacturer specifications

All upgrade decisions must be confirmed with a licensed trade or qualified compliance company.

3. Client Responsibilities

Clients are responsible for:

  • providing accurate booking and property information

  • ensuring safe and unobstructed access

  • coordinating tenant access (unless handled by PM)

  • maintaining compliance with Victorian rental laws

  • validating recommendations with licensed trades

Safehaus is not liable for delays caused by incorrect or incomplete access information.

4. Blind Cord Anchor Installation (Optional Add-On)

If selected, Safehaus installs basic blind cord anchors as a convenience-only service.

Client acknowledges:

  • Safehaus does not inspect all blinds or cords

  • Safehaus does not guarantee full ACCC child-safety compliance

  • Safehaus is not responsible for:

    • surface or material weakness

    • future loosening

    • wear and tear

    • tenant damage or misuse

    • hazards related to unanchored blinds

Landlords remain fully responsible for meeting all child-safety legislation.

5. Trade Referrals (Upon Request Only)

Safehaus may provide contact details for licensed trades, strictly upon request.

Client agrees:

  • Safehaus receives no commissions or referral fees

  • Safehaus does not oversee, warrant or guarantee trade work

  • all due diligence is the client’s responsibility

  • Safehaus accepts no liability for costs, workmanship, delays, or damages resulting from trade work

6. No Guarantees or Warranties

Safehaus provides no warranties relating to:

  • compliance outcomes

  • accuracy of age or condition estimates

  • upgrade costs or rebates

  • performance, safety, or longevity of appliances

  • interpretation of regulations by external parties

  • future legislative changes

  • defects not visible at the time of inspection

Reports provide general advisory guidance only.

7. Liability Limitation

To the extent permitted by Victorian law, Safehaus is not liable for:

  • direct or indirect loss

  • property damage

  • appliance failure

  • future defects

  • tenant injury or misuse

  • failure of systems post-inspection

  • reliance on report content without trade confirmation

  • delays or issues caused by trades or PMs

  • disputes between landlords, tenants, trades, or agencies

Safehaus’ total liability is limited to the amount paid for the specific service.

8. Payments & Invoicing

Safehaus follows a post-assessment billing model.

8.1 Landlords (Direct Clients)

  • No upfront payment required at booking.

  • An invoice is issued after the assessment.

  • The report is released only after payment is received.

  • Payment is required within 3 business days of invoice.

8.2 Real Estate Agencies (Property Managers)

Agencies may choose one of the following:

A. Trust Account Invoice (Preferred)

  • Safehaus invoices the agency.

  • PM processes the invoice via PropertyMe / PropertyTree.

  • Payment is made from landlord funds.

  • Payment due within 7 days.

B. Direct Landlord Invoice

  • Safehaus invoices the landlord directly.

  • Report released after payment is received.

C. Rent Disbursement Deduction

  • Agency deducts the invoice amount from landlord’s next rent disbursement.

  • Must be authorised in writing by the PM.

8.3 Report Release Conditions

Reports are released only after:

  • payment is received in full, or

  • the agency has approved trust-account invoicing.

Safehaus retains ownership of report content until payment is made.

8.4 Non-Payment

If payment is late or not received:

Safehaus may:

  • withhold all reports

  • refuse future bookings

  • charge late fees (2% per month)

  • engage debt recovery

  • recover costs associated with enforcement

9. Access to Property

Clients agree that Safehaus may access the property via:

  • tenant entry

  • key collection

  • PM coordination

Safehaus is not responsible for:

  • tenant refusal

  • incorrect keys

  • access delays

  • missed attendance due to access issues

A $79 call-out fee may apply for failed access.

10. Report Delivery

Reports are delivered electronically in PDF format.

Safehaus is not responsible for:

  • forwarding delays

  • spam filters

  • IT restrictions

  • misinterpretation of report content

11. Intellectual Property

All reports, formats, photos, templates, and intellectual property remain the exclusive property of Safehaus.

They may not be copied, edited, distributed, or reused without written permission.

12. Cancellations & Rescheduling

  • Cancellations within 24 hours may incur a $79 fee.

  • One free reschedule permitted per appointment.

  • Excessive rescheduling may incur additional fees.

13. Privacy

Handled separately under the Safehaus Privacy Policy, including handling of landlord, agency, and tenant data.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes must be resolved under Victorian jurisdiction.

15. Acceptance

By booking any Safehaus service, you confirm that:

  • you have read and accepted these Terms

  • you understand Safehaus provides advisory-only assessments

  • all upgrade decisions must be validated by licensed trades

  • Safehaus does not guarantee compliance or system performance