Privacy Policy

Last updated: 29 November 2025

Safehaus (“we”, “us”, “our”) respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information from:

  • landlords

  • property managers and real estate agencies

  • tenants (for access coordination only)

  • people who contact us or use our website

This may include names, contact details, property addresses, booking details, access instructions, and photos taken during visual inspections.

We do not collect sensitive information unless required and permitted by law.

2. How We Collect Information

We collect information through:

  • booking forms and enquiries

  • communication with landlords, tenants or property managers

  • visual inspections

  • our website, analytics and cookies

3. Why We Collect Information

We use personal information to:

  • provide our assessment services

  • coordinate property access

  • issue reports

  • respond to enquiries

  • comply with legal obligations

We do not use personal information for unrelated marketing.

4. Disclosure of Information

We may share information with:

  • landlords

  • property managers and real estate agencies

  • third-party service providers used to deliver our reports (e.g., SafetyCulture, Acuity Scheduling)

We do not sell or trade personal information.

5. Photos & Reports

Photos taken during assessments focus on building features and appliances.

We avoid capturing personal items where possible.

Tenant-identifying information is not included in reports unless necessary.

6. Storage & Security

We store information securely using reputable cloud providers.

Access is restricted to Safehaus staff.

7. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us:

📧 hello@safehaus.com.au

📞 0438 553 014

8. Website Analytics & Cookies

Our website may use cookies and analytics tools.

You may disable cookies in your browser.

9. Overseas Disclosure

Some service providers may store data overseas.

We take reasonable steps to ensure compliance with Australian privacy requirements.